If you’ve decided to close your Carwow SmartPay account, we’re here to help you through the process.

Contact our SmartPay Support team

Reach out to our SmartPay support team who will be happy to help you through the process.

Are there any fees associated with closing my account?

No, there are no fees associated with the closure of your account.

How long does it take to close my Carwow SmartPay account?

We’ll work on your request as fast as possible, however, it may take a few days before your Carwow SmartPay account is officially closed as Airwallex will need to ensure there are no transactions pending settlement, and that your balance, should you hold any at that time, is duly refunded to your predefined withdrawal account. You will receive a confirmation email once your Carwow SmartPay account is closed.

Can I reactivate my Carwow SmartPay account after closing it?

You may be able to reopen your Carwow SmartPay account if you’ve changed your mind. Please note that you may be required to submit a new KYC (know your customer) application. If you wish to reactivate your Carwow SmartPay account please get in touch with our SmartPay support team.

Will I still be able to participate in auctions and purchase cars?

If you’ve decided to close your Carwow SmartPay account, you can still use your Carwow account, participate in auctions, and make car purchases. You will just need to arrange payments outside our platform.