Secure Comms keeps your contact details and the seller's private. When you win a car, we give you secure contact details for that sale only, and pass on every call, text, WhatsApp message and email between you and the seller.
Where to find the seller's contact details
Open the won listing.
In the Sale progress panel, select Contact seller.
You'll see a phone number, a WhatsApp number and an email address. These are all secure Carwow details, not the seller's own.
Important: please only use the details in the contact panel, and don't share or ask for any other contact details. |
Which channel should I use?
Whichever suits the message. All three work at the same time:
Phone: calls and texts. Great for quick questions and arranging collection.
WhatsApp: chat from your dealership's registered phone, including photos and documents.
Email: best for documents and anything you need in writing.
How long do the contact details last?
The phone and WhatsApp numbers stay active until the sale completes, or until the deal becomes inactive. After that, you'll still see the email address for about 30 days before the panel closes.
Need to reach the seller after that? Call our support team on 020 4586 4000.
Are my conversations recorded?
Yes. We record and monitor Secure Comms for security. This protects both you and the seller if a conversation is ever disputed.
Can I opt out of Secure Comms?
Secure Comms is standard for all dealers, and it protects you as much as the seller. If you keep running into the same problem, let us know. We'd much rather fix it than have you work around it.
Something not working? Email partner.operations@carwow.co.uk with the listing ID and we'll check it straight away. |