Texts and emails to the seller go through secure Carwow details. If something isn't arriving, here's what to check.
Why hasn't the seller received my text?
If a text doesn't go through, we automatically try again a few times, so a short delay is normal.
If the seller still hasn't received it, let us know. We can see exactly what happened (for example, a carrier temporarily blocking the number) and resend it straight away.
Why is my email bouncing or not being received?
First, ask the seller to check their spam or junk folder. This is the most common reason.
Emails from anyone at your dealership (for example, a colleague or driver replying for you) are accepted, so that shouldn't stop it getting through. If an email keeps bouncing, let us know and we'll check the address on file.
Can I send photos and documents?
Email: yes. Attachments show at the top of the message so they're not missed.
WhatsApp: yes, you can send photos and documents in the chat.
Text: no. Picture and video messages aren't supported in the UK due to a carrier limitation.
Still need help? Email partner.operations@carwow.co.uk with the listing ID and we'll take a look. |