Answers to the most common questions about seller details, drivers and covering for a colleague.
Can I get the seller's real phone number or email address?
No, sorry. Secure Comms keeps everyone's real details private, including for CRM or DMS records and post-sale marketing. Please use the secure phone number, WhatsApp number and email for everything, including after the sale.
How long can I contact the seller after the sale?
The phone and WhatsApp numbers stay active until the sale completes, or until the deal becomes inactive. The email address then stays available for about 30 days.
Need to reach the seller after that? Call our support team on 020 4586 4000.
Can I add a number for my driver or a colleague?
Your collection driver doesn't need one. They can call the secure number and select option 3 to reach the seller.
For WhatsApp, your dealership has one registered number that all your staff share. Your account manager can change it for you.
Can a colleague cover for me while I'm on leave?
Yes. Email us before you go and we'll arrange for your calls and messages to go to a colleague while you're away.
I'm getting spam calls or texts. What should I do?
Like any phone number, a secure number can occasionally get unrelated spam. It doesn't mean your account or the seller's details have been exposed. If it keeps happening on a listing, let us know and we'll review the number.
Another question? Email partner.operations@carwow.co.uk with the listing ID and we'll be happy to help. |