Spotted a scratch, dent, chip or scuff after a Carwow collection or delivery? Here's how to raise a cosmetic damage claim so we can review it quickly.
Before you start
Login on: https://carwow.ferrisiq.com/dashboard
Open the job and check the Reports tab. The collection and delivery inspection reports show the car's condition at each end of the journey, which helps you confirm when the damage happened.
How to raise a cosmetic claim
Open the job, select Actions, then Raise dispute.
Choose Cosmetic as the category and Cover repair costs as the desired outcome.
Enter the estimated repair cost, excluding VAT.
Describe the damage, including exactly where it is on the car.
Add a photo for each damage with a short label, for example "Front passenger alloy damage". Select Add damage for each extra one.
Attach your repair quote or invoice, then submit.
Photo tips: take one close-up of each damage and one wider shot that shows where it is on the car. Good light and a clear view of the area help us review your claim faster. |
What happens next?
Our transport team reviews your claim and keeps you updated in the dispute. You'll get an email for every update and message, and you'll see the outcome in your portal. If we need more photos, the status changes to More Evidence Requested and you can reply with them in the dispute's messages.
No Access?
Email us and request your access smc.transport@carwow.co.uk