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I’ve already completed my KYC. Why am I being asked for more information?

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Written by Marco Gomes
Updated over 10 months ago

Occasionally, we may request additional information or supporting documentation even after your KYC has been completed.

This could be due to several reasons, such as:

Regulatory Requirements: Changes in regulations may require us to verify or update your information periodically.

Incomplete Documentation: Sometimes, certain documents may not have met our verification standards, prompting us to ask for more details.

Account Activity: If there’s unusual activity on your account, we may request further information to ensure compliance and security.

Rest assured that we are committed to protecting your information and ensuring a smooth experience.

If you have any questions or concerns about the additional information requested, please contact our support team.

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