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I’ve already completed my KYC. Why am I being asked for more information?
I’ve already completed my KYC. Why am I being asked for more information?
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Written by Marco Gomes
Updated over a month ago

Occasionally, we may request additional information or supporting documentation even after your KYC has been completed.

This could be due to several reasons, such as:

Regulatory Requirements: Changes in regulations may require us to verify or update your information periodically.

Incomplete Documentation: Sometimes, certain documents may not have met our verification standards, prompting us to ask for more details.

Account Activity: If there’s unusual activity on your account, we may request further information to ensure compliance and security.

Rest assured that we are committed to protecting your information and ensuring a smooth experience.

If you have any questions or concerns about the additional information requested, please contact our support team.

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