carwow

Carwow Wallet Explained

Ready to streamline your vehicle sourcing? Activating your Carwow Wallet is a straightforward process that unlocks faster, more secure transactions.

Get Started with Carwow Wallet

Benefits of using Carwow Wallet

Airwallex and Carwow relationship explained

This article explains what a predefined withdrawal account and how to set it up.

What is a predefined withdrawal account?

I’ve finished my KYC application. What’s next?

A guide to help you setup your 2-Factor Authentication

How to Set the 2-Factor Authentication for Your Carwow Wallet

I’ve received a routine check email. What do I do next?

I’ve missed the deadline for a routine check email. What do I do next?

This article describes the steps to process a payment with the Carwow Wallet

How to make a payment with the Carwow Wallet

This article describes the process involved in negative equity payments with the Carwow Wallet

How are negative equity payments processed?

How can I withdraw funds from my Carwow Wallet?

I’ve funded my Carwow Wallet. When will my balance be updated?

How can I change my predefined withdrawal account details?

I need to report suspicious activity in my Carwow Wallet. Who do I contact?

How do I make a complaint?

How can I close my Carwow Wallet?

Everything you need to know about BuySafe protection for your Wallet purchases.

Carwow BuySafe: Essential Guide for Wallet Users

If you’re already a Carwow dealer, getting your funding plan live is a straightforward process. Here is the step-by-step guide to connecting your funding line:

How can I activate Stock Funding for my account?

I tried adding money to my Carwow Wallet but my transaction was reversed. What do I do next?

This article outlines the process of adding funds to the Carwow Wallet

How to add funds to your Carwow Wallet

My payment was unsuccessful. What to do next?

Marco Gomes

Magda Pinto

Carwow Wallet

This article explains the process of adding funds to your Carwow Wallet.

How can I add funds to my Carwow Wallet?

Account/Top-Up Assistance

A guide to help you find your KYC application and how to complete it

Get Started with KYC (Know Your Customer)

The documentation required to complete your KYC (Know-Your-Customer) will vary depending on the type of Company applying.

What documents do I need to complete the Carwow Wallet KYC?

I couldn’t complete my KYC. How can I resume my application?

Your guide to provide the additional information requested during your KYC application

I’ve already completed my KYC. Why am I being asked for more information?

Our company structure has changed. Do I need to update my KYC information?

Politically Exposed Persons, Sanctions, and Adverse Media explained

KYC/Onboarding

Find answers and get help from Intercom Support and Community Experts

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