carwow

Magda Pinto

Carwow Wallet

Carwow Wallet Explained

Ready to streamline your vehicle sourcing? Activating your Carwow Wallet is a straightforward process that unlocks faster, more secure transactions.

Get Started with Carwow Wallet

Benefits of using Carwow Wallet

Airwallex and Carwow relationship explained

Everything you need to know about BuySafe protection for your Wallet purchases.

Carwow BuySafe: Essential Guide for Wallet Users

Getting Started 

A guide to help you find your KYC application and how to complete it

Get Started with KYC (Know Your Customer)

The documentation required to complete your KYC (Know-Your-Customer) will vary depending on the type of Company applying.

What documents do I need to complete the Carwow Wallet KYC?

I’ve finished my KYC application. What’s next?

I couldn’t complete my KYC. How can I resume my application?

Your guide to provide the additional information requested during your KYC application

I’ve already completed my KYC. Why am I being asked for more information?

Our Company Structure has changed. Do I need to update my KYC information?

Politically Exposed Persons, Sanctions, and Adverse Media explained

Updating Your Directors or Beneficial Owners (Resignations & Discrepancies)

My bank statements for 'Source of Funds' were rejected. What did I do wrong?

ID Verification Rejections

What counts as a valid 'Business-Nature Supporting Document'?

Why do all directors need to provide information, and what if they are reluctant to upload a photo ID?

Handling Exceptions (Non-VAT Registered Businesses & Missing IDs)

Why does my uploaded ID say 'Poor Quality' or get instantly rejected?

Submitting an Account Authorisation Letter (PPTA)

'Business-Nature' Proof for Sole Traders & Unregistered Businesses

Use this guide to find out exactly what document you need to upload based on what our payment provider requests

Examples of required documentation

"Know Your Customer" process, documentation, and compliance checks.

Onboarding & Verification (KYC)

This article explains the process of adding funds to your Carwow Wallet.

How can I add funds to my Carwow Wallet?

This article outlines the process of adding funds to the Carwow Wallet

How to add funds to your Carwow Wallet

I’ve funded my Carwow Wallet. When will my balance be updated?

This article describes the steps to process a payment with the Carwow Wallet

How to make a payment with the Carwow Wallet

This article describes the process involved in negative equity payments with the Carwow Wallet

How are negative equity payments processed?

How can I withdraw funds from my Carwow Wallet?

This article explains what a predefined withdrawal account and how to set it up.

What is a predefined withdrawal account?

Changes to your predefined withdrawal account details can be made by following these steps:

How can I change my predefined withdrawal account details?

If you’re already a Carwow dealer, getting your funding plan live is a straightforward process. Here is the step-by-step guide to connecting your funding line:

How can I activate Stock Funding for my account?

How to add funds and start making payments.

Funding & Payments

A guide to help you setup your 2-Factor Authentication

How to Set the 2-Factor Authentication for Your Carwow Wallet

If you’ve received a routine check email, it doesn’t necessarily mean that there’s something wrong with your account. It just means we need additional information or documentation to help us…

I’ve received a routine check email. What do I do next?

I’ve missed the deadline for a routine check email. What do I do next?

I need to report suspicious activity in my Carwow Wallet. Who do I contact?

Dedicated to account safety, routine audits, and reporting.

Security & Compliance

I tried adding money to my Carwow Wallet but my transaction was reversed. What do I do next?

My payment is stuck. What to do next?

How to Amend a Price During Payment

If a deal with Negative Equity is cancelled after the funds reach your Wallet, you must manually trigger the refund. Use the steps below to return the balance to the…

Refund Negative Equity on Cancelled Deals

If a seller pays more than the required negative equity, the excess stays in your Wallet. When you see an "Outstanding seller overpayment" alert, use the steps below to manually…

Refund Negative Equity Overpayments

If you have a payment that was initiated but later cancelled—or if you've decided to complete a deal through an alternative method—you can easily clear out this "digital garbage" to…

Carwow Wallet: Handling Payments Offline

How do I make a complaint?

How can I close my Carwow Wallet?

Troubleshooting & Support

Find answers and get help from Intercom Support and Community Experts

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