Our mission is to make car buying and selling hassle and haggle-free for everyone. If you find that your experience has turned out differently, then we want to try and put that right.
For complaints about Carwow, please get in touch with the Carwow Customer Services team using one of the options below. Complaints should be made in writing so that the details of the complaint are clear and complete.
Email: hello@carwow.co.uk
Telephone: 0204 586 4000
We endeavour to acknowledge your complaint within five working days and hope to resolve all complaints that do not relate to a financial product within five working days.
We will investigate your complaint and work to try and find a suitable resolution.
If relevant, you can refer your complaint to the Financial Ombudsman Service, an independent service that looks into disputes between financial businesses and their customers. Below are the details. You have six months from the date of our final response letter to refer your complaint to the Financial Ombudsman Service.
Financial Ombudsman Address: Service Exchange Tower Harbour Exchange Square London E14 9SR
Tel: 0800 023 4567
Website: www.financial-ombudsman.org.uk