carwow

If the transaction to add money to your Carwow SmartPay Wallet was reversed, there could be a few reasons for this. Check out the list below to help you figure out what might have gone wrong.

Check the Transaction Details: Review your transaction history in your banking app to confirm the reversal reason and check for any additional notes provided.

Check for issues with your bank account: Ensure that your bank account is active, has no restrictions in place, and that there are no issues that could have caused the reversal.

Check for Carwow communication: Some transactions may require additional checks. When this happens, our SmartPay Support team will make contact with you. If their contact attempt is unsuccessful, the transaction will be reversed. Check your email and spam folders for this type of communication, and if you find it, we advise you to respond to the team before attempting to retry the transaction.

Contact our SmartPay Support team: If you’re still unable to determine why the transaction was reversed, please contact our support team who will investigate the issue and provide the next steps.

1. Check the Transaction Details: Review your transaction history in your banking app to confirm the reversal reason and check for any additional notes provided.
 
2. Check for issues with your bank account: Ensure that your bank account is active, has no restrictions in place, and that there are no issues that could have caused the reversal.
 
3. Check for Carwow communication: Some transactions may require additional checks. When this happens, our SmartPay Support team will make contact with you. If their contact attempt is unsuccessful, the transaction will be reversed. Check your email and spam folders for this type of communication, and if you find it, we advise you to respond to the team before attempting to retry the transaction.
 
4. Contact our SmartPay Support team: If you’re still unable to determine why the transaction was reversed, please contact our support team who will investigate the issue and provide the next steps.