To add money to your Carwow Wallet, make a bank transfer from your UK business bank account using the details shown on your Carwow Wallet page.
Log in to your Carwow Wallet page and enter your one-time security code.
Click the + Add money button.
Your Wallet’s sort code and account number will be displayed.
Use these details to make a bank transfer from your business bank account, through your banking app or website.
Once the transfer is successful, your funds are usually available within a few minutes, and you can use them right away for purchases on Carwow.
Please make sure you’re using your UK business bank account to add money to your Carwow Wallet.
When and how much to top up:
Fund your Wallet before collection with enough to cover the agreed vehicle price, buyer fees and transport fees (if applicable). If you have more than one collection in the same week, we recommend covering them all in a single transfer rather than sending separate top-ups. It’s up to you how you split your deposits, though.
If your balance is taking longer than expected to update, please check this help article.
Need further assistance?
If you have questions or need help, the Carwow Wallet team is available via your preferred channel:
Webform: Submit a support request
Phone: 020 4586 4000 (Select Option 3)
Email: wallet@carwow.co.uk