Your bank’s processing times: Check your bank’s processing time for bank transfers. Your bank may also hold some transfers for extra fraud checks, which can cause a delay.

The transaction hasn’t been completed: Check your banking app to see if the transaction has been processed, failed, or is still pending, and contact your bank if needed.

We need additional information about this transaction: Check your emails for Carwow communication. If we need additional information to process your transaction we’ll let you know via email. Please reply promptly so we can resolve it.