Contact the Carwow Wallet team using the Contact Support button below and send us your new bank details with a recent bank statement. We’ll verify them and confirm the change by email.
How to change your account details
Contact Support: Changing your predefined withdrawal account needs the Carwow Wallet team to make the change manually, so use the Contact Support button below to submit the request.
Prepare the documents: The Carwow Wallet team will be in touch as soon as possible. In the meantime, prepare:
The new predefined withdrawal account details
A bank statement or letter from the bank addressed to the account holder and issued within the last 3 months
A reason for the change request
Verification: The Carwow Wallet team may ask you to verify your identity to keep your account secure before making any changes.
Confirmation: Once your request has been processed, you will receive a confirmation email notifying you of the change.
Need further assistance?
If you have questions or need help, the Carwow Wallet team is available via your preferred channel:
Webform: Submit a support request
Phone: 020 4586 4000 (Select Option 3)
Email: wallet@carwow.co.uk