Contact Support: Since changing your predefined withdrawal account requires the Carwow Wallet team’s manual intervention, please use the Contact Support button below to submit the request.
Prepare necessary documentation: Our Carwow Wallet team will be in touch as soon as possible. You may start preparing the documentation required for the change
The new predefined withdrawal account details
A bank statement or letter from the bank addressed to the account holder and issued within the last 3 months
A reason for the change request
Verification: Our Carwow Wallet team may ask you to verify your identity to ensure the security of your account before making any changes.
Confirmation: Once your request has been processed, you will receive a confirmation email notifying you of the change.
Need further assistance?
If you have questions or need help, the Carwow Wallet team is available via your preferred channel:
Webform: Submit a support request
Phone: 020 4586 4000 (Select Option 3)
Email: wallet@carwow.co.uk