carwow

We aim to acknowledge every complaint within 5 working days and will work with you to resolve it.

Email us (or call and we’ll log the details) so your complaint is clear and complete.

We'll acknowledge it within 5 working days.

We'll investigate and work with you to find a suitable resolution. We aim to resolve complaints that don't relate to a financial product within 5 working days.

1. Email us (or call and we’ll log the details) so your complaint is clear and complete.
2. We'll acknowledge it within 5 working days.
3. We'll investigate and work with you to find a suitable resolution. We aim to resolve complaints that don't relate to a financial product within 5 working days.

If you're not happy with our final response, you may be able to refer your complaint to the Financial Ombudsman Service – an independent service that looks into disputes between financial businesses and their customers. You have 6 months from the date of our final response letter to do this.

Address: Exchange Tower, Harbour Exchange Square, London E14 9SR

Email: <a href="mailto:complaint.info@financial-ombudsman.org.uk" rel="nofollow noopener noreferrer" target="_blank">complaint.info@financial-ombudsman.org.uk</a>

Website: <a href="http://www.financial-ombudsman.org.uk" rel="nofollow noopener noreferrer" target="_blank">www.financial-ombudsman.org.uk</a>

- Address: Exchange Tower, Harbour Exchange Square, London E14 9SR
- Phone: 0800 023 4567
- Email: <a href="mailto:complaint.info@financial-ombudsman.org.uk" rel="nofollow noopener noreferrer" target="_blank">complaint.info@financial-ombudsman.org.uk</a>
- Website: <a href="http://www.financial-ombudsman.org.uk" rel="nofollow noopener noreferrer" target="_blank">www.financial-ombudsman.org.uk</a>

If you have questions or need help, the Carwow Wallet team is available via your preferred channel:

Webform: <a href="https://support.carwow.co.uk/s/carwowwalletsupport?language=en_US" rel="nofollow noopener noreferrer" target="_blank">Submit a support request</a>

Phone: 020 4586 4000 (Select Option 3)

Email: <a href="mailto:wallet@carwow.co.uk" rel="nofollow noopener noreferrer" target="_blank">wallet@carwow.co.uk</a>

- Webform: <a href="https://support.carwow.co.uk/s/carwowwalletsupport?language=en_US" rel="nofollow noopener noreferrer" target="_blank">Submit a support request</a>
- Phone: 020 4586 4000 (Select Option 3)
- Email: <a href="mailto:wallet@carwow.co.uk" rel="nofollow noopener noreferrer" target="_blank">wallet@carwow.co.uk</a>

Email hello@carwow.co.uk or call 020 4586 4000 to make a complaint.

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