To close your Carwow Wallet, contact the Carwow Wallet team and we'll handle it for you. There's no fee, and you'll get a confirmation email once it's closed.
What to expect
It can take a few days. We need to make sure no transactions are still pending and that any balance is refunded to your predefined withdrawal account.
You'll get a confirmation email once your Wallet is closed.
Things to know
You can still buy cars. Your Carwow account stays active, so you can join auctions and buy cars – you'll just need to pay outside the Wallet.
Changed your mind? You may be able to reopen your Wallet. You might need to complete a new application. Contact the Carwow Wallet team to ask.
Need further assistance?
If you have questions or need help, the Carwow Wallet team is available via your preferred channel:
Webform: Submit a support request
Phone: 020 4586 4000 (Select Option 3)
Email: wallet@carwow.co.uk