A routine check email doesn't mean something is wrong with your account – we just need some extra information to keep it secure. Send what the email asks for before the deadline to avoid delays or restrictions on your Wallet.
What to do
Read the email for the specific information or documents we need.
Gather the documents. This could include ID, proof of address or other business documents.
Respond before the deadline stated in the email.
Have a question? Reply directly to the routine check email.
Things to know
Not sure the email is genuine? Don't click any links or send documents. Contact the Carwow Wallet team using the details below to check before you reply.
Missed the deadline? See I've missed the deadline for a routine check email. What do I do next?
Why am I being asked? See Why am I being asked for more documents after approval?
Need further assistance?
If you have questions or need help, the Carwow Wallet team is available via your preferred channel:
Webform: Submit a support request
Phone: 020 4586 4000 (Select Option 3)
Email: wallet@carwow.co.uk