carwow

Some restrictions may have been applied to your account in the meantime.

Contact us straight away. Explain the situation and we'll guide you through the next steps.

Complete the routine check. Our payment partner still needs the information requested in the original email.

Watch your inbox. We'll email you with any updates about your account status.

1. Contact us straight away. Explain the situation and we'll guide you through the next steps.
2. Complete the routine check. Our payment partner still needs the information requested in the original email.
3. Watch your inbox. We'll email you with any updates about your account status.

The sooner you send the information, the sooner any restrictions can be reviewed.

Haven't seen the original email? See <a href="https://dealer-help.carwow.co.uk/en/articles/14835327-i-ve-received-a-routine-check-email-what-do-i-do-next" rel="nofollow noopener noreferrer" target="_blank">I've received a routine check email. What do I do next?</a>

- The sooner you send the information, the sooner any restrictions can be reviewed.
- Haven't seen the original email? See <a href="https://dealer-help.carwow.co.uk/en/articles/14835327-i-ve-received-a-routine-check-email-what-do-i-do-next" rel="nofollow noopener noreferrer" target="_blank">I've received a routine check email. What do I do next?</a>

If you have questions or need help, the Carwow Wallet team is available via your preferred channel:

Webform: <a href="https://support.carwow.co.uk/s/carwowwalletsupport?language=en_US" rel="nofollow noopener noreferrer" target="_blank">Submit a support request</a>

Phone: 020 4586 4000 (Select Option 3)

Email: <a href="mailto:wallet@carwow.co.uk" rel="nofollow noopener noreferrer" target="_blank">wallet@carwow.co.uk</a>

- Webform: <a href="https://support.carwow.co.uk/s/carwowwalletsupport?language=en_US" rel="nofollow noopener noreferrer" target="_blank">Submit a support request</a>
- Phone: 020 4586 4000 (Select Option 3)
- Email: <a href="mailto:wallet@carwow.co.uk" rel="nofollow noopener noreferrer" target="_blank">wallet@carwow.co.uk</a>

Contact the Carwow Wallet team as soon as possible and send the information from the original email – it's still required.

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