If you’ve received a routine check email and missed the deadline to respond, there’s a chance that certain account restrictions have been applied to your account.
We understand how busy things get sometimes, so here’s what you should do:
Contact Support Immediately: Reach out to the Carwow Wallet team as soon as possible. Explain the situation, and they will guide you on the next steps.
Complete the routine check request: Even if the routine check has expired some time ago, our banking partner will still require the information requested in the email.
Stay Updated: Keep an eye on your email and account notifications for any further instructions or updates regarding your account status.
Prompt action is essential to help resolve the situation and maintain your account in good standing. Thank you for your attention!
Need further assistance?
If you have questions or need help, the Carwow Wallet team is available via your preferred channel:
Webform: Submit a support request
Phone: 020 4586 4000 (Select Option 3)
Email: wallet@carwow.co.uk