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Contact the Carwow Wallet team straight away using the details at the bottom of this page, then change your password. We'll investigate with our payment partner on your behalf.

Contact us immediately by phone, email or webform (see below).

Share the details. Include the dates, amounts and anything else unusual about the transactions.

Change your password to protect your account while we investigate.

Ask us to reset your 2FA so only you can approve Wallet actions.

1. Contact us immediately by phone, email or webform (see below).
2. Share the details. Include the dates, amounts and anything else unusual about the transactions.
3. Change your password to protect your account while we investigate.
4. Ask us to reset your 2FA so only you can approve Wallet actions.

We'll keep you updated on what we find and let you know if you need to do anything else.

Reporting quickly helps us protect your account and your funds.

- We'll keep you updated on what we find and let you know if you need to do anything else.
- Reporting quickly helps us protect your account and your funds.

If you have questions or need help, the Carwow Wallet team is available via your preferred channel:

Webform: <a href="https://support.carwow.co.uk/s/carwowwalletsupport?language=en_US" rel="nofollow noopener noreferrer" target="_blank">Submit a support request</a>

Phone: 020 4586 4000 (Select Option 3)

Email: <a href="mailto:wallet@carwow.co.uk" rel="nofollow noopener noreferrer" target="_blank">wallet@carwow.co.uk</a>

- Webform: <a href="https://support.carwow.co.uk/s/carwowwalletsupport?language=en_US" rel="nofollow noopener noreferrer" target="_blank">Submit a support request</a>
- Phone: 020 4586 4000 (Select Option 3)
- Email: <a href="mailto:wallet@carwow.co.uk" rel="nofollow noopener noreferrer" target="_blank">wallet@carwow.co.uk</a>

Contact the Carwow Wallet team straight away, share the transaction details, and change your password.

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