If you notice any suspicious activity in your Carwow Wallet, please take the following steps:
Contact the Carwow Wallet team immediately: Reach out to us as soon as possible by calling 020 4586 4000 (Select Option 3), emailing wallet@carwow.co.uk or using the Contact Support button below. We'll gather all the details and contact our banking provider on your behalf.
Provide Details: In your message, include specific details about the unusual transactions, such as the transaction dates, amounts, and any other relevant information.
Secure Your Account: For your safety, change your account password immediately. This will ensure your account is protected while your report is investigated.
Update your 2FA: Contact the Carwow Wallet team to have your 2-Factor Authentication profile reset.
Follow Up: The Carwow Wallet team will keep you informed about the findings and any additional necessary actions.
Prompt reporting helps us ensure the security of your account and protect your funds.
Need further assistance?
If you have questions or need help, the Carwow Wallet team is available via your preferred channel:
Webform: Submit a support request
Phone: 020 4586 4000 (Select Option 3)
Email: wallet@carwow.co.uk