Go to the Requires Attention tab in your Carwow Wallet, find the cancelled deal, select Refund Seller, then choose Return to original payment method. Carwow can't reverse these funds automatically, so you need to trigger the refund yourself.
How to refund the seller
Step 1: Find the deal. Go to your Carwow Wallet and click the Requires Attention tab. The pending balance for the cancelled deal is listed there.
Step 2: Start the refund. Find the deal (you can check the Stock Reference or Registration) and select Refund Seller.
Step 3: Choose the payment method. When prompted, select Return to original payment method. The funds go straight back to the bank account the seller used to pay the negative equity.
Things to know
For security and accounting reasons, Carwow can't automatically reverse these funds. The seller is only refunded once you trigger the refund in your Wallet.
Common issues
You see an error, or the deal isn't in your Requires Attention tab? Contact the Carwow Wallet team.
Next steps
Need further assistance?
If you have questions or need help, the Carwow Wallet team is available via your preferred channel:
Webform: Submit a support request
Phone: 020 4586 4000 (Select Option 3)
Email: wallet@carwow.co.uk