Every director must be verified, but they don't all have to upload a photo ID. If a director prefers not to, we can verify them using their details instead – contact the Carwow Wallet team to arrange this.
Why do all directors need to be verified?
By law, our banking partner must verify everyone legally responsible for running the business – not just the person setting up the account.
If a director doesn't want to upload a photo ID
We understand some directors may not want to share copies of identity documents online. Instead of a photo ID (like a passport or driving licence), we can accept their details for electronic verification.
Please make sure you can provide the following for every listed director:
Full legal name (as it appears on Companies House)
Date of birth
Current residential address
UK driving licence number (if available)
To send these details this way, contact the Carwow Wallet team using one of the methods below and we’ll update the requirements for you.
Need further assistance?
If you have questions or need help, the Carwow Wallet team is available via your preferred channel:
Webform: Submit a support request
Phone: 020 4586 4000 (Select Option 3)
Email: wallet@carwow.co.uk