In both cases, contact the Carwow Wallet team before you go any further. Don't enter a made-up VAT number, and don't replace a director's ID with company documents – we'll help you find the right way forward.
1. What if my dealership is not VAT registered?
Contact us and we'll arrange for the VAT number requirement to be removed from your application.
If the application, or a request for more information, asks for a VAT registration number and your business falls below the VAT threshold:
Action: Alert the Carwow Wallet team immediately. Do not put filler digits or dummy text into the VAT field. We'll ask for the VAT check to be removed so you can carry on.
2. What if a Director is unreachable or lacks standard ID?
Every Director must be verified, but contact us and we'll check whether they can be verified another way.
All key shareholders with equal control of the business must be verified by law. If a director is rarely on-site or unreachable:
Action: You cannot replace their identity verification with other company documents. However, you can contact us to confirm whether another type of government ID is acceptable.
Things to know
Filler numbers cause delays. Dummy digits in the VAT field can block your application.
Why every director is needed: Why do all directors need to provide information?
ID uploaded but rejected? See Why was my ID rejected?
Need further assistance?
If you have questions or need help, the Carwow Wallet team is available via your preferred channel:
Webform: Submit a support request
Phone: 020 4586 4000 (Select Option 3)
Email: wallet@carwow.co.uk