carwow

Your application is checked against live Companies House records. If a director's resignation hasn't fully updated there yet, you may still be asked for their ID. Check Companies House first, then contact the Carwow Wallet team so we can reset your application.

Being asked to upload ID or complete a "Liveness Check" for a former director who has left the business.

Seeing an error page when trying to get past the company details screen.

- Being asked to upload ID or complete a "Liveness Check" for a former director who has left the business.
- Seeing an error page when trying to get past the company details screen.

Check Companies House first: Make sure the official resignation filing (e.g. Form TM01) has been fully updated and is visible on the Companies House public register.

Don’t upload the wrong documents: If you’re asked for a specific past director's ID, don’t upload another person's document in that slot, as it will be automatically rejected.

Ask us to reset your application: Contact the Carwow Wallet team. We’ll send your Companies House resignation confirmation to our banking partner so they can update your company details, and you can then restart your application with the correct information.

1. Check Companies House first: Make sure the official resignation filing (e.g. Form TM01) has been fully updated and is visible on the Companies House public register.
2. Don’t upload the wrong documents: If you’re asked for a specific past director's ID, don’t upload another person's document in that slot, as it will be automatically rejected.
3. Ask us to reset your application: Contact the Carwow Wallet team. We’ll send your Companies House resignation confirmation to our banking partner so they can update your company details, and you can then restart your application with the correct information.

If you have questions or need help, the Carwow Wallet team is available via your preferred channel:

Webform: <a href="https://support.carwow.co.uk/s/carwowwalletsupport?language=en_US" rel="nofollow noopener noreferrer" target="_blank">Submit a support request</a>

Phone: 020 4586 4000 (Select Option 3)

Email: <a href="mailto:wallet@carwow.co.uk" rel="nofollow noopener noreferrer" target="_blank">wallet@carwow.co.uk</a>

- Webform: <a href="https://support.carwow.co.uk/s/carwowwalletsupport?language=en_US" rel="nofollow noopener noreferrer" target="_blank">Submit a support request</a>
- Phone: 020 4586 4000 (Select Option 3)
- Email: <a href="mailto:wallet@carwow.co.uk" rel="nofollow noopener noreferrer" target="_blank">wallet@carwow.co.uk</a>

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