Your Lead User asks your Account Manager or emails the Carwow Wallet team to add them. Each new user gets their own login and sets up 2FA.
How it works
Send us the details. The Lead User shares the new user's name, job title and email, and the permissions they need.
We set them up. We create the user and link them to your dealership.
They finish signing up. The new user gets an email to complete sign-up and set up 2FA. See How do I set up 2FA for my Wallet?
Permissions
Each user can have any combination of these:
View the Wallet and receive email notifications
Withdraw funds to your predefined withdrawal account
Authorise payments
Things to know
Only the Lead User can add or remove users, or change the withdrawal account details.
One login per person. Each login is linked to one person and one phone, so never share logins.
To remove a user, the Lead User contacts their Account Manager or the Carwow Wallet team.
Need further assistance?
If you have questions or need help, the Carwow Wallet team is available via your preferred channel:
Webform: Submit a support request
Phone: 020 4586 4000 (Select Option 3)
Email: wallet@carwow.co.uk