carwow

Regulated payment partner: your funds are held and moved securely through the UK banking network.

2FA on every payment: every payment needs a one-time code from your authenticator app.

Bank detail checks: payee details are confirmed before payments are sent, and banks run regular security checks.

Fixed withdrawal account: money can only be withdrawn to your predefined withdrawal account, and only your Lead User can change it.

- Regulated payment partner: your funds are held and moved securely through the UK banking network.
- 2FA on every payment: every payment needs a one-time code from your authenticator app.
- Bank detail checks: payee details are confirmed before payments are sent, and banks run regular security checks.
- Fixed withdrawal account: money can only be withdrawn to your predefined withdrawal account, and only your Lead User can change it.

If you see anything you don't recognise, follow <a href="https://dealer-help.carwow.co.uk/en/articles/14835340-how-do-i-report-suspicious-activity-in-my-wallet" rel="nofollow noopener noreferrer" target="_blank">How do I report suspicious activity in my Wallet?</a>

- If you see anything you don't recognise, follow <a href="https://dealer-help.carwow.co.uk/en/articles/14835340-how-do-i-report-suspicious-activity-in-my-wallet" rel="nofollow noopener noreferrer" target="_blank">How do I report suspicious activity in my Wallet?</a>

If you have questions or need help, the Carwow Wallet team is available via your preferred channel:

Webform: <a href="https://support.carwow.co.uk/s/carwowwalletsupport?language=en_US" rel="nofollow noopener noreferrer" target="_blank">Submit a support request</a>

Phone: 020 4586 4000 (Select Option 3)

Email: <a href="mailto:wallet@carwow.co.uk" rel="nofollow noopener noreferrer" target="_blank">wallet@carwow.co.uk</a>

- Webform: <a href="https://support.carwow.co.uk/s/carwowwalletsupport?language=en_US" rel="nofollow noopener noreferrer" target="_blank">Submit a support request</a>
- Phone: 020 4586 4000 (Select Option 3)
- Email: <a href="mailto:wallet@carwow.co.uk" rel="nofollow noopener noreferrer" target="_blank">wallet@carwow.co.uk</a>

Yes. Your Wallet is provided by our FCA-regulated payment partner, and every payment needs a one-time code from your authenticator app.

Is my money safe in the Carwow Wallet?

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