When you pay for a car, your Wallet pays the vehicle price plus the buyer fee and transport fee (if applicable). There are no fees to add funds, withdraw or hold a Wallet.
What comes out of your Wallet
Vehicle price: goes to the seller and/or the finance company.
Buyer and transport fees: go to Carwow. You can see the amounts on the deal page and on your invoice/proof of purchase.
Where to find your documents
Invoices and proof of purchase: on the deal page and in your Wallet dashboard.
Transaction history: in your Wallet dashboard. Use the export button at the top right to download it.
Things to know
If you have questions about your fees, your Account Manager can help.
Need further assistance?
If you have questions or need help, the Carwow Wallet team is available via your preferred channel:
Webform: Submit a support request
Phone: 020 4586 4000 (Select Option 3)
Email: wallet@carwow.co.uk
