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All CollectionsCarwow AuctionsPost-Sale Process
What do I need to do if a sale is cancelled?
What do I need to do if a sale is cancelled?
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Written by James Dewhirst
Updated over a year ago

Don’t worry, we’ve made the process as simple as possible. Our collections team will always follow up with the seller after the:

  • Collection date’s agreed

  • Vehicle collection has been confirmed

On the occasion of a cancellation, simply reach out to us via the Live Chat function on your listing’s page, where you must provide us with the vehicle’s registration number and the reason for the cancellation. Alternatively, you can contact your dedicated account manager with the relevant details.

Remember that you’ll only be invoiced for a buyers fee if a collection is confirmed.

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