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Carwow Auctions
Useful information, help and support for our daily online auctions.
MJL
What are Carwow Auctions?
Can I source vans via the auctions?
How do Carwow Auctions work?
How do I navigate through the Listings page?
Can my account be suspended?
How do I get in touch?
Auction operating hours over the festive period
7 top tips to win more carwow auctions
How can I find out more about Carwow's buyers fees and rebates?
Collection Services Terms
Carwow Terms & Conditions for the purchase of vehicles on Sell My Car
Terms & Conditions of our collection providers
What is the Reserve Price?
Who's responsible for the appraisal?
What do I need to know about the listing process?
How do we verify a vehicle's condition?
How are listings approved?
Will the seller know which documents are needed for sale?
Can I trust the listing images?
How do you grade listings on Carwow?
When will an auction end?
How do I place a bid?
Can you tell me a little more about the sealed auction?
What happens to listings that don’t sell at auction?
How does the bidding system work?
Why do I need to place a maximum bid?
What happens if I bid the same as another dealer?
What is 'Seller led pricing'?
What happens once a sale has been agreed?
Can you tell me more about the document collection process?
Which documents need collecting to complete the purchase?
How can I track collected documents?
Should I contact the seller during the post-sale process?
Who organises a collection date?
How do I pay for the collection service?
When and how do I pay the seller?
What do I need to do if a sale is cancelled?
How will I receive my invoices and how can I pay them?
Can collected documents be verified?
Do I get to inspect the vehicle's condition before buying?