Once you've completed your KYC (Know Your Customer) process, your application will need to be reviewed. This typically takes between 1 to 3 business days.
You will receive a confirmation email once your KYC has been approved. If further information is needed, we will reach out to you directly.
If you’re experiencing delays with your application please contact the Carwow Wallet team.
Need further assistance?
If you have questions or need help, the Carwow Wallet team is available via your preferred channel:
Webform: Submit a support request
Phone: 020 4586 4000 (Select Option 3)
Email: wallet@carwow.co.uk