carwow

A guide to help you find your KYC application and how to complete it

Get Started with KYC (Know Your Customer)

The documentation required to complete your KYC (Know-Your-Customer) will vary depending on the type of Company applying.

What documents do I need to complete the Carwow Wallet KYC?

I’ve finished my KYC application. What’s next?

I couldn’t complete my KYC. How can I resume my application?

Your guide to provide the additional information requested during your KYC application

I’ve already completed my KYC. Why am I being asked for more information?

Our Company Structure has changed. Do I need to update my KYC information?

Politically Exposed Persons, Sanctions, and Adverse Media explained

Updating Your Directors or Beneficial Owners (Resignations & Discrepancies)

My bank statements for 'Source of Funds' were rejected. What did I do wrong?

ID Verification Rejections

What counts as a valid 'Business-Nature Supporting Document'?

Why do all directors need to provide information, and what if they are reluctant to upload a photo ID?

Handling Exceptions (Non-VAT Registered Businesses & Missing IDs)

Why does my uploaded ID say 'Poor Quality' or get instantly rejected?

Submitting an Account Authorisation Letter (PPTA)

'Business-Nature' Proof for Sole Traders & Unregistered Businesses

Use this guide to find out exactly what document you need to upload based on what our payment provider requests

Examples of required documentation

Magda Pinto

"Know Your Customer" process, documentation, and compliance checks.

Onboarding & Verification (KYC)

Find answers and get help from Intercom Support and Community Experts

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