We understand that not every dealership operates under a standard corporate footprint. Below is how to handle special compliance exemptions within the KYC portal.
1. What if my dealership is not VAT registered?
If the portal or an ongoing RFI blocks you by demanding a corporate VAT registration number and your business falls below the statutory threshold:
Action: Alert Carwow Support immediately. Do not put filler digits or dummy text into the VAT field. We must submit a formal platform exception to clear the field and bypass the automated check.
2. What if a Director is unreachable or lacks standard ID?
All key shareholders with equal controlling thresholds must be verified by law. If a director is rarely on-site or unreachable:
Action: You cannot substitute their identity verification with secondary corporate files. However, you can connect with us to confirm if alternative government identification layouts are acceptable under an active RFI window.
Need Extra Support?
If you encounter an unexpected error message or need further assistance, please contact the our dedicated Carwow Wallet team directly using one of the methods below:
Email: wallet@carwow.co.uk
Phone: 020 4586 4000 (Select Option 3)
Wallet Support Form: link here