To comply with global financial regulations, our banking partner, Airwallex, screens all accounts daily against international PeP (Politically Exposed Person) and Sanctions lists.
If you receive a notification that your account has been flagged, it means a potential match was found. To ensure security and compliance, your Carwow Wallet will be placed on a temporary hold while we verify the details.
Key Definitions
PeP: Someone who holds (or has held) a prominent public position, including their close family and associates.
Sanctions: Global financial restrictions placed on specific individuals or entities.
How to resolve a flag
Our team will work with Airwallex to conduct "Additional Due Diligence" to confirm if the match is accurate. To speed up this process:
Check your email: Follow the specific instructions sent to you.
Provide documentation: You may be asked for ID or further details to prove you are not the person on the list.
Respond promptly: Delays in providing info may lead to account restrictions.
What happens next?
Once Airwallex reviews your information, they will make a final decision.
If cleared: Your Wallet will be fully reinstated.
If not cleared: Your Carwow Wallet may be closed. Any remaining funds will be returned to your linked withdrawal account.
Note: Even if your Carwow Wallet is closed, your main Carwow account remains active. You can still participate in auctions and buy cars; you will simply need to arrange payments outside of the Wallet platform.