If your company undergoes any structural or legal changes, you must update your verification (KYC) information. Our banking provider, Airwallex, requires this data to be current to ensure uninterrupted service for your Carwow Wallet.
Please notify us if any of the following change:
Company Ownership: Any changes to shareholders or significant owners.
Legal Structure: For example, if you change from a Sole Proprietorship to a Limited Company (Ltd) or Partnership.
Key Personnel: Any changes to the company directors or individuals with significant control.
Contact Information: Updates to your registered business address, primary phone number, or official email.
How to update your information
Because these changes often require specific documentation, please contact the Carwow Wallet Support Team directly. We will guide you through the next steps and let you know exactly what Airwallex needs to finalize the update.
Important: Keeping your details up to date helps prevent any temporary holds or restrictions on your account activity.