If your source of funds verification failed, it's typically because the format or timeframe didn’t meet strict regulatory standards.
How to sort it:
Ensure your upload meets these exact criteria:
Full PDF downloads only: We cannot accept screenshots of mobile banking apps, Excel spreadsheets, or cropped images. Please download the official, full statement directly from your online banking portal.
Full 3 Months: The statements must cover the last 3 consecutive months of financial activity.
Recent issuance: The statements must have been issued within the last 6 months. dealer-help.carwow.co.uk
Correct account name: The bank account must be a UK business bank account held in your registered dealership's name (not a personal account).
Alternative option: If bank statements aren't available, you can upload your most recent audited financial statements.
Need Extra Support?
If you encounter an unexpected error, or require further assistance, you can contact the Carwow Wallet Team using one of the methods below:
Email: wallet@carwow.co.uk
Phone: 020 4586 4000 (Option 3)
Online: Support Form