Why do all directors need to provide information?
To comply with UK anti-money laundering (AML) laws, our banking partner must verify the identities of the individuals legally responsible for running the business—not just the primary contact setting up the account.
We understand that some directors may be hesitant to share copies of sensitive identity documents online. To make this process easier and more secure, we offer an alternative workaround.
How to sort it:
If a director prefers not to upload a physical photo ID (like a passport or driving licence), we can accept their text details for electronic verification instead.
Please ensure you can provide the following details for every listed director:
Full legal name (as it appears on Companies House)
Date of Birth
Current residential address
UK Driving Licence Number (if available)
If you need to submit these details manually via this alternative method, please reach out to the Carwow Dealer Support Team via one of the methods below, and we will update the requirements for you:
Carwow Wallet Team:
Email: wallet@carwow.co.uk
Phone: 020 4586 4000 (Option 3)
Online: Support Form