Once your initial verification is complete, our banking partner, Airwallex, may occasionally require further information or supporting documentation to maintain your account.
Why Airwallex may request more details:
Regulatory Compliance: As a regulated financial institution, Airwallex must periodically update user information to comply with evolving global banking laws.
Document Verification Standards: If a submitted document is unclear, expired, or doesn't meet specific banking criteria, Airwallex may request a higher-quality scan or an alternative document.
Account Activity & Security: To protect your account, Airwallex monitors for unusual activity. If they notice a change in transaction patterns, they may ask for further details to ensure the security of your funds.
Security & Privacy
We work closely with Airwallex to ensure your data is protected. All documentation is handled securely to meet strict financial privacy standards while keeping your Carwow experience as smooth as possible.
Still have questions?
If you receive a request from Airwallex and aren't sure what to provide, please reach out to our Support Team. We’re happy to help you navigate the requirements.
Note: To speed up the process, please ensure any requested documents are valid, in color, and clearly show all four corners of the page.