If the transaction to add money to your Carwow Wallet was reversed, there could be a few reasons for this. Check out the list below to help you figure out what might have gone wrong.
Check the Transaction Details: Review your transaction history in your banking app to confirm the reversal reason and check for any additional notes provided.
Check for issues with your bank account: Ensure that your bank account is active, has no restrictions in place, and that there are no issues that could have caused the reversal.
Check for Carwow communication: Some transactions may require additional checks. When this happens, our Carwow Wallet team will make contact with you. If their contact attempt is unsuccessful, the transaction will be reversed. Check your email and spam folders for this type of communication, and if you find it, we advise you to respond to the Carwow Wallet team before attempting to retry the transaction.
Contact our Carwow Wallet team: If you’re still unable to determine why the transaction was reversed, please contact our Carwow Wallet team who will investigate the issue and provide the next steps.
Need further assistance?
If you have questions or need help, the Carwow Wallet team is available via your preferred channel:
Webform: Submit a support request
Phone: 020 4586 4000 (Select Option 3)
Email: wallet@carwow.co.uk