Refund Negative Equity on Cancelled Deals

Please follow these three steps to return the Negative Equity amount to the seller:

​Step 1: Locate the Transaction:
- Navigate to your Carwow Wallet and click on the "Requires Attention" tab. Here, you will find the pending balance associated with the cancelled deal.
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​Step 2: Initiate the Refund
- Find the specific deal (you can cross-reference the Stock Reference or Registration) and select the option labeled "Refund Seller".

​Step 3: Select the Payment Method
- When prompted, select "Return to original payment method". This ensures the funds are sent directly back to the bank account from which the seller originally paid the negative equity.

If you encounter an error message while trying to refund the seller, or if the deal does not appear in your "Requires Attention" tab, please contact the our dedicated Carwow Wallet team directly using one of the methods below:

For security and accounting reasons, Carwow cannot automatically reverse these funds. Please ensure you manually trigger the refund through your Wallet to return the balance to the seller's original payment method.