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Refund Negative Equity Overpayments

If a seller pays more than the required negative equity, the excess stays in your Wallet. When you see an "Outstanding seller overpayment" alert, use the steps below to manually return the balance to the seller.

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Written by Magda Pinto

How to Process the Refund

You can initiate an overpayment refund from two locations within your portal:


Option 1: From the "Requires Attention" Tab

This is the fastest way to view all pending overpayments in one place.

  1. Navigate to Wallet: Go to the "Requires Attention" tab in your Carwow Wallet.

  2. Identify the Deal: Look for the alert stating: "There is an outstanding overpayment by the seller."

  3. Action: Click the dropdown menu on the right and select "Refund seller".

Option 2: From the Deal Page

Use this method if you are reviewing the specific financial breakdown of a vehicle.

  1. View Breakdown: On the deal page, locate the "Outstanding seller overpayment" section.

  2. Check the Amount: The system will display the exact amount paid over the required equity.

  3. Action: Click the primary button labeled "Refund overpayment" at the bottom of the financial summary.

Selecting the Payment Method

Once you click refund (via either method), a prompt will appear. Always select "Return to original payment method" to ensure the funds are sent directly back to the bank account the seller used.

Note: For security and accounting reasons, Carwow cannot automatically reverse these funds. Please ensure you manually trigger the refund through your Wallet to return the balance to the seller's original payment method.

Need Support?

If the overpayment amount looks incorrect or the refund button is not appearing, please contact our dedicated Carwow Wallet team directly using one of the methods below:

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