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Carwow Wallet: Handling Payments Offline

If you have a payment that was initiated but later cancelled—or if you've decided to complete a deal through an alternative method—you can easily clear out this "digital garbage" to keep your records professional.

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Written by Magda Pinto

Why Use the Carwow Wallet?

While you can move payments offline, the Carwow Wallet is designed to protect your dealership:

  • Convenience: Save time by avoiding manual data entry.

  • Streamlined: Integrated directly with your Carwow account.

  • Enhanced Security: Robust anti-fraud measures and regulatory compliance.

  • Budgeting: Centralized tracking for all vehicle-related spending.

For a deep dive into these features, view our Full Benefits Guide.

Step-by-Step: Handling a Payment Offline

Use this process to clear pending transactions or remove deals that were cancelled after the payment was already started:

  1. Navigate: Go to the “Requires Attention” tab in your Carwow Wallet.

  2. Select: Find the relevant transaction and choose “Handle Payment Offline.”

  3. Confirm: Acknowledge that the payment will be handled manually or that the sale is no longer proceeding.

Once confirmed, the entry will be removed from your active transactions, leaving you with a clean history.

Need Extra Support?

If you encounter an error or a deal is missing from your "Requires Attention" tab, contact the Carwow Wallet Team:

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