Go to the Requires Attention tab, select Handle Payment Offline on the payment, and confirm. The payment is removed from your active transactions and shows in your history as Payment handled offline.
How to clear a payment
Go to the Requires Attention tab in your Carwow Wallet.
Find the payment and select Handle Payment Offline.
Confirm that the payment will be handled outside the Wallet, or that the sale is no longer going ahead.
When to use this
The deal was cancelled after the payment was started.
You've agreed with the seller to complete the payment outside the Wallet.
Important: If a payment has failed or is delayed, don't use this option. Wait for the Carwow Wallet team to contact you with next steps. See Why is my payment delayed or pending? |
Things to know
Paying through the Carwow Wallet means fees are paid automatically, finance is settled in one step, and every payment is tracked with an invoice. Paying outside the Wallet gives up all three.
Common issues
Can't see the payment in Requires Attention, or see an error? Contact the Carwow Wallet team.
Next steps
Need further assistance?
If you have questions or need help, the Carwow Wallet team is available via your preferred channel:
Webform: Submit a support request
Phone: 020 4586 4000 (Select Option 3)
Email: wallet@carwow.co.uk