carwow

The steps to pay for a vehicle with the Carwow Wallet, and what's different for finance deals.

How do I pay for a car with my Wallet?

How to reduce the final price on the Review Payment Details page if the price changes at collection.

How do I reduce the price at collection?

What to check if a Wallet payment is pending, failed or cancelled, and how to resolve it.

Why is my payment delayed or pending?

How to clear a payment from your Requires Attention tab when a deal was cancelled or paid outside the Carwow Wallet.

How do I clear a payment from my Wallet dashboard?

BuySafe covers major undisclosed mechanical faults for £59 + VAT if you collect the car yourself. Add it within 24 hours of winning.

Should I add BuySafe to my purchase?

Show the seller your proof of payment, ask them to check with their bank, and contact us if it hasn't arrived after 1 business day.

The seller says they haven't received my payment. What now?

Check for a banner in your account, don't pay the seller another way until we confirm what to do, and contact the Carwow Wallet team.

What if the Wallet isn't working when I need to pay?

How to find the seller's bank details and pay by bank transfer, including if you have a Carwow Wallet set up.

How do I pay a seller by bank transfer instead of my Wallet?

Magda Pinto

How to pay for a car with your Wallet, change the price at collection, and what to do if a payment is delayed.

Paying for a car

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