Open the deal, go to View seller documents, expand the payment section and click View bank details under the Review and Pay button. Check the details with the seller, then pay them by bank transfer at collection. You don't need to go through the Wallet or enter a security code to see the bank details.
How to find the seller's bank details
Open the deal. Go to the deal for the vehicle you're collecting.
Go to the documents page. Click View seller documents.
Expand the payment section. Click the expander to show the payment options.
View the bank details. Click View bank details (the blue text under the Review and Pay button).
Pay the seller. Confirm the bank details directly with the seller, then pay by bank transfer at the point of collection.
Important: If you have a Carwow Wallet set up, clicking Review and Pay starts a Wallet payment and asks for your security code. To pay by bank transfer, use View bank details instead. |
If you don't use Carwow Wallet
Click Review and Pay on the deal page and follow the steps to pay by bank transfer. If the price changed at collection, you can amend it before you pay.
Things to know
Never pay the seller in cash.
It's your responsibility to check the seller's bank details and make sure they know about any change to the payment terms.
If the payment shows in your Wallet's Requires Attention tab, select Handle Payment Offline to clear it. See How do I clear a payment from my Wallet dashboard?
Paying through the Carwow Wallet means fees are paid automatically, finance is settled in one step, and every payment is tracked with an invoice. Paying by bank transfer gives up all three.
Next steps
Need further assistance?
If you have questions or need help, the Carwow Wallet team is available via your preferred channel:
Webform: Submit a support request
Phone: 020 4586 4000 (Select Option 3)
Email: wallet@carwow.co.uk