Once your payment is processed, the money is on its way to the seller and can't be reversed. Ask the seller to check with their bank first. If it still hasn't arrived after 1 business day, contact the Carwow Wallet team and we'll check on our side.
What to do
Show the seller your proof of payment. Your invoice and proof of purchase are available as soon as the payment is processed. You'll find them on the deal page and in the Transactions tab of your Wallet dashboard.
Ask the seller to check with their bank. Most payments arrive within minutes, but some can take up to 1 business day, especially if made late in the evening, at the weekend or on a bank holiday.
Go ahead with collection. The funds are already on their way, so the seller can safely hand over the car.
Contact us if it's been more than 1 business day. Include the deal Registration Number or listing ID. We'll check for any delay on our side while the seller checks with their bank.
Things to know
Don't pay the seller again or in another way. This avoids paying twice.
Need further assistance?
If you have questions or need help, the Carwow Wallet team is available via your preferred channel:
Webform: Submit a support request
Phone: 020 4586 4000 (Select Option 3)
Email: wallet@carwow.co.uk