Since 2020, we’ve reviewed how partners have responded to thousands of customer enquiries on the Carwow platform, analysing online interactions to evaluate the quality of enquiry handling, professionalism and customer engagement.
The purpose of our enquiry reviews is to:
Give up to date, bespoke insights to improve your performance.
Highlight recurring positive/negative behaviours
Share leading handling tips and best practice examples for you to emulate.
Encourage consumer engagement.
We’ve then shared these insights to help you transform your online engagement and better inform the working processes which give you the best chance of converting leads.