Why does Carwow review our consumer-partner interactions?
Why does excellent lead handling matter?
When should I respond to customer messages?
How should I deal with calls?
What’s the best way to handle a lead enquiry?
Is it important to highlight alternative solutions?
How can I support requested details or alternatives that I’ve shared with consumers?
How should I reply to consumers online?
How can I boost customer engagement during an online interaction?
Should I prompt a call/appointment immediately after receiving a lead?
Should I try to follow up an inactive interaction?
When is it best to send a follow up message?