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How should I reply to consumers online?
How should I reply to consumers online?
Written by James Dewhirst
Updated over a week ago

Each consumer is unique, so pay attention to any cues which could help make a sale and gain an advantage over your competitors by having a live chat mentality.

Our best performing Retailers consistently engage with consumers throughout their car-changing journey, so be flexible, transparent and personable. Using their name and being specific about their enquiry increases the likelihood of a sale by 10%.

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