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Here’s a useful guide on how to make the most of every Carwow lead and to ensure the platform is being best optimised.
JA10 tips on how to succeed with Carwow
How does Carwow operate?
How can I contact Carwow?
How can I optimise Carwow?
How can I change information on my account?
What’s the best way to generate more leads?
How do I find a specific user?
Accessing your Carwow partners experience
Why should I set up a ‘Welcome Message’?
What can I find on the Carwow dashboard?
Why is my account paused?
How can I advertise stock cars on Carwow?
Can I set up a bespoke stock feed?
How do I send a bespoke feed to Carwow?
Which stock types can I set up a bespoke feed for?
What details should I provide in my stock .csv file?
How do I upload a stock list without any technical requirements?
How long will it take for my stock to go live?
What is a Carwow sale?
How do I report an order?
When should I report an order?
What is the ‘Order Reported on Time’ ratio?
Why should I report an order on time?
What should I do with a cancelled order?
What is salesmatching?
Why do I need to upload my sales data to Carwow?
How do you identify a sales match?
How do I access the salesmatching tool?
How do I upload my sales data for salesmatching analysis?
How should I price a vehicle displayed on Carwow?
What does the ‘Pricing’ page show me?
What is a chargeable enquiry?
How can I set or adjust my pricing?
Can I change my discounts?
Are you able to tell me what discounts other dealers are offering?
What are Value Add Offers (VAOs)?
How will Value Add Offers benefit me?
When can I use Value Add Offers?
How can I make sure my pricing is accurate?
Why does Carwow review our consumer-partner interactions?
Why does excellent lead handling matter?
When should I respond to customer messages?
How should I deal with calls?
What’s the best way to handle a lead enquiry?
Is it important to highlight alternative solutions?
How can I support requested details or alternatives that I’ve shared with consumers?
How should I reply to consumers online?
How can I boost customer engagement during an online interaction?
Should I prompt a call/appointment immediately after receiving a lead?
Should I try to follow up an inactive interaction?
When is it best to send a follow up message?