New Car
Here’s a useful guide on how to make the most of every Carwow lead and to ensure the platform is being best optimised.
By James and 3 others4 authors52 articles
- How does Carwow operate?
- How can I contact Carwow?
- How can I optimise Carwow?
- How can I change information on my account?
- What’s the best way to generate more leads?
- How do I find a specific user?
- Accessing your Carwow partners experience
- Why should I set up a ‘Welcome Message’?
- What can I find on the Carwow dashboard?
- Why is my account paused?
- What about my invoices?
- How can I advertise stock cars on Carwow?
- Can I set up a bespoke stock feed?
- How do I send a bespoke feed to Carwow?
- Which stock types can I set up a bespoke feed for?
- What details should I provide in my stock .csv file?
- How do I upload a stock list without any technical requirements?
- How long will it take for my stock to go live?
- What is a Carwow sale?
- How do I report an order?
- When should I report an order?
- What is the ‘Order Reported on Time’ ratio?
- Why should I report an order on time?
- What should I do with a cancelled order?
- What is salesmatching?
- Why do I need to upload my sales data to Carwow?
- How do you identify a sales match?
- How do I access the salesmatching tool?
- How do I upload my sales data for salesmatching analysis?
- How should I price a vehicle displayed on Carwow?
- What does the ‘Pricing’ page show me?
- What is a chargeable enquiry?
- How can I set or adjust my pricing?
- Can I change my discounts?
- Are you able to tell me what discounts other dealers are offering?
- What are Value Add Offers (VAOs)?
- How will Value Add Offers benefit me?
- When can I use Value Add Offers?
- How can I make sure my pricing is accurate?
- Why does Carwow review our consumer-partner interactions?
- Why does excellent lead handling matter?
- When should I respond to customer messages?
- How should I deal with calls?
- What’s the best way to handle a lead enquiry?
- Is it important to highlight alternative solutions?
- How can I support requested details or alternatives that I’ve shared with consumers?
- How should I reply to consumers online?
- How can I boost customer engagement during an online interaction?
- Should I prompt a call/appointment immediately after receiving a lead?
- Should I try to follow up an inactive interaction?
- When is it best to send a follow up message?