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Here’s a useful guide on how to make the most of every Carwow lead and to ensure the platform is being best optimised.
By James and 3 others4 authors52 articles
10 tips on how to succeed with Carwow
How does Carwow operate?
How can I contact Carwow?
How can I optimise Carwow?
How can I change information on my account?
What’s the best way to generate more leads?
How do I find a specific user?
Accessing your Carwow partners experience
Why should I set up a ‘Welcome Message’?
What can I find on the Carwow dashboard?
Why is my account paused?
What about my invoices?
How can I advertise stock cars on Carwow?
Can I set up a bespoke stock feed?
How do I send a bespoke feed to Carwow?
Which stock types can I set up a bespoke feed for?
What details should I provide in my stock .csv file?
How do I upload a stock list without any technical requirements?
How long will it take for my stock to go live?
What is a Carwow sale?
How do I report an order?
When should I report an order?
What is the ‘Order Reported on Time’ ratio?
Why should I report an order on time?
What should I do with a cancelled order?
What is salesmatching?
Why do I need to upload my sales data to Carwow?
How do you identify a sales match?
How do I access the salesmatching tool?
How do I upload my sales data for salesmatching analysis?
How should I price a vehicle displayed on Carwow?
What does the ‘Pricing’ page show me?
What is a chargeable enquiry?
How can I set or adjust my pricing?
Can I change my discounts?
Are you able to tell me what discounts other dealers are offering?
What are Value Add Offers (VAOs)?
How will Value Add Offers benefit me?
When can I use Value Add Offers?
How can I make sure my pricing is accurate?
Why does Carwow review our consumer-partner interactions?
Why does excellent lead handling matter?
When should I respond to customer messages?
How should I deal with calls?
What’s the best way to handle a lead enquiry?
Is it important to highlight alternative solutions?
How can I support requested details or alternatives that I’ve shared with consumers?
How should I reply to consumers online?
How can I boost customer engagement during an online interaction?
Should I prompt a call/appointment immediately after receiving a lead?
Should I try to follow up an inactive interaction?
When is it best to send a follow up message?