Bank statements are usually rejected because they miss one of four rules: they must be full PDFs from your online banking, cover the last 3 consecutive months, be issued in the last 6 months, and come from a UK business account in your dealership's name.
How to sort it:
Check your upload meets these criteria:
Full PDF downloads only: We can't accept screenshots of mobile banking apps, Excel spreadsheets, or cropped images. Please download the official, full statement directly from your online banking portal.
Full 3 Months: The statements must cover the last 3 consecutive months of financial activity.
Recent issuance: The statements must have been issued within the last 6 months.
Correct account name: The bank account must be a UK business bank account held in your registered dealership's name (not a personal account).
Things to know
Alternative option: If bank statements aren't available, you can upload your most recent audited financial statements.
Sole Trader without a business account? Personal statements are accepted. See I'm a sole trader. What documents do I need?
Need further assistance?
If you have questions or need help, the Carwow Wallet team is available via your preferred channel:
Webform: Submit a support request
Phone: 020 4586 4000 (Select Option 3)
Email: wallet@carwow.co.uk