As a Sole Trader or unregistered business, you need to provide 4 recent invoices and 3 consecutive months of bank statements showing your vehicle trading. Personal bank statements are accepted if you don't have a business account.
Why this is needed
If your dealership is not registered as a Limited Company on Companies House, or if your trading name does not match your legal registration, our payment provider's automated system might not be able to verify your business via official registers or public directories.
How to fix it
If you operate as a Sole Trader or do not have a corporate registration link, you can fulfil the verification requirements manually. You need to provide both of the following documents to confirm your active trading:
1. Invoices (4 total): Provide two recent invoices issued to your customers AND two invoices received from your vehicle suppliers (all dated within the last 3–6 months).
2. Bank Statements (3 consecutive months): Upload 3 consecutive months of bank statements that clearly show your vehicle-related business transactions (such as customer payouts or payments to suppliers). If you do not have a dedicated business bank account, your personal bank statements are accepted.
Things to know
Also check your online presence: you don't need to upload anything for this. Just make sure the dealership name used on your stock listings (e.g., Motors.co.uk, AutoTrader, or your own website) matches the trading name you provided in your Carwow Wallet.
Uploading personal statements? Complete your uploads in the portal and let us know using one of the options below, so we can assist you with the application process.
Registered as a Limited Company? See What documents prove what my business does?
Full list of documents and examples: What should my documents look like?
Need further assistance?
If you have questions or need help, the Carwow Wallet team is available via your preferred channel:
Webform: Submit a support request
Phone: 020 4586 4000 (Select Option 3)
Email: wallet@carwow.co.uk